That's the case number for my unsuccessful online purchasing to Mobile88.com thru Maybank2u. I have lodged the report on 8/11 in the morning and until now they have not refund the money. What make me truly upset is everytime I call the customer service, they will end up giving me the same status update, and sometimes sounds a bit blur until I offered myself to have the person in charge phone number so that I can go direct to the person. Well, I am waiting for the customer service reps to call me back at 12 noon as he promised.